Your Reputation Is Everything.
Are You Protecting It?
One bad review can cost you thousands. We help small businesses take back control of their online reputation — and keep it.
The Truth About Bad Reviews.
94% of consumers say a negative review has convinced them to avoid a business.
It takes 40 positive reviews to undo the damage of a single negative review.
Businesses with less than 4 stars lose up to 70% of potential customers.
Your competitors are managing their reputation. Are you?
We Don't Just Monitor Your Reputation.
We Own It.
Google Review Management
We monitor, manage, and respond to your Google reviews so nothing slips through the cracks.
Review Response Writing
Every review deserves a response. We write professional, brand-aligned replies that show your customers you care.
Reputation Monitoring
We track what people are saying about your business across the web so you always know where you stand.
Reputation Recovery
When the damage is done we go to work. We help businesses rebuild their online reputation from the ground up.
Review Generation Strategy
We help you build systems that consistently bring in fresh positive reviews from your real customers.
How It Works
We Audit Your Reputation
We do a deep dive into your current online presence, reviews, and reputation gaps so we know exactly what we're working with.
We Build Your Protection Plan
We create a custom strategy tailored to your business, your industry, and your goals.
We Go To Work
You run your business. We handle your reputation. Every single month.
20+ Years. Real Experience. Real Results.
Most business owners don't realize their reputation is bleeding until it's too late. I've watched good businesses — ones that deserved to win — lose everything over a handful of bad reviews they never responded to. One negative post. Years of hard work, gone.
I spent over 20 years in the trenches of customer relations — leading 150+ staff, managing customer experience across multiple industries — watching reputation destroy businesses that no software tool could have saved.
That's why I built Crane Reputation Group. Not a dashboard. Not a chatbot. Not a virtual assistant. A real strategist who has sat across from angry customers, written crisis responses under pressure, and rebuilt trust from the ground up.
You won't get handed off to a junior account manager. You work directly with Cris and her team — because your reputation deserves someone who has actually lived what you're facing.
One founder. One promise. Your reputation comes first.
Choose Your Protection Plan.
No contracts. No fluff. Just results.
Guard
- Reputation Monitoring
- Review Generation Strategy
- Monthly Reputation Report
- Email Support
Shield
- Everything in Guard
- Google Review Management
- Review Response Writing (up to 20/mo)
- Priority Email Support
Armor
- Everything in Shield
- Reputation Recovery & Damage Control
- Unlimited Review Responses
- Monthly Strategy Call with Cris
- Priority Support with Direct Access
Not sure which plan is right for you? Book a free 20-minute call and we'll tell you exactly what your business needs.
What Our Clients Say
"We went from 3.2 stars to 4.7 in just 90 days. Our phone started ringing again."
"I didn't realize how many customers I was losing until Cris showed me the audit. Game changer."
"The Armor plan is worth every penny. I don't think about reviews anymore — they handle everything."
Common Questions
No. All plans are month-to-month. Stay because it works, not because you're locked in.
Most clients see measurable improvement within 30 to 60 days depending on their starting point.
Yes. We work with restaurants, contractors, salons, retail, service businesses, and more. If you serve customers we can help.
Great. Let's keep it that way. Reputation management isn't just for damage control — it's how top businesses stay on top.
Book a free 20-minute call or fill out the contact form and we'll reach out within 24 hours.
Still have questions?
Your Reputation Is Costing You Money Right Now.
Every day without a strategy is a day your competitors are pulling ahead.